Jawnet IT Services, shows how companies outsource their IT tasks successfully, without losing control or quality.
IT Outsourcing company, with significant benefits, but also carries risks. Jawnet IT Services LTD has over a decade of experience, proven strategies developed to respond to these challenges to master. From the careful planning and long-term care trust and quality are the focus.
Alexander Jawinski, and his Team have been accompanied since 2008, a number of IT Outsourcing projects successfully. The spectrum of each Workstation installations up to complete infrastructure migrations for international corporations. The experience with customers from various industries – from financial services, such as the St. Galler Kantonalbank up to industrial companies such as Braskem Europe – show approach to the versatility of the. It has proved particularly the combination of a Central coordination and local Expertise, which came out at about 60 Regus locations in Germany, Austria and Switzerland.
Table of contents
Why IT Outsourcing today to become indispensable is
The IT landscape is changing rapidly. What was yesterday, still current, can now be out of date. For many companies, it is becoming harder and harder to keep up with this pace of change. Skilled workers are scarce and expensive, new technologies are complex, and the security requirements are increasing steadily.
At the same time companies want to focus on your core business. A mechanical engineering company wants to build a machine, not a Server to administer. A tax consultant will calculate the tax, not the networks plan. IT Outsourcing can be the solution – if it is done correctly.
However, many decision-makers still hesitate. To many times have you heard stories of failed Outsourcing projects: systems that don’t work, Partner, unavailable, or cost, to explode. These Concerns are legitimate, but they are also avoidable.
The most common Outsourcing-Fall
Experience shows that most problems are not caused by a lack of technology, but due to unclear expectations and poor communication. Companies choose the cheapest provider, without looking at references. Define your requirements to vague or forget important Details.
Particularly critical is it not, if the Outsourcing Partner has the necessary industry expertise. A financial service provider has other Compliance requirements, as an architecture office. What does a Business Center, and not necessarily fit to a law firm.
The approach of Jawnet IT Services: trust through transparency
Trust does not happen overnight. It must be built through concrete action, and traceable results. Therefore, sets Jawnet IT Services LTD on maximum transparency in all phases of the project.
In-depth analysis before the Start
Every Outsourcing project starts with a detailed inventory. What systems are in use? How are the working processes? Where are the critical points? This analysis often takes several weeks, but it saves time and Trouble.
At the opening of new offices for Braskem Europe in Frankfurt and Vienna, a detailed site visit at the beginning of each. The existing wiring has been checked, the network requirements are identified and possible pitfalls are identified. Only then the real planning began.
Alexander Jawinski coordinate such complex projects, often in person. This creates trust to customers, and ensures that important Details are not overlooked. In the case of international projects, this is the Central point of contact is especially valuable, since Jawnet IT Services is aware of the cultural and regulatory differences of various countries.
Phased Handover instead of Big Bang
Large IT changes, at a stroke, are risky. Therefore, Jawnet IT Services, preferably a step-by-step approach. Individual spaces to be taken in succession, tested and optimized before the next step follows.
This method proved to be particularly at Regus co-operation. Over 60 locations should new IT infrastructures will receive – a massive project. Instead of tackling all at the same time, was cared for each Business Center individually. As experiences from early installations could be incorporated into subsequent projects.
The advantage of this approach: problems will be detected early and can be avoided in the next locations. Alexander Jawinski uses these insights to improve standard processes continuously and to local peculiarities of the needs.
Quality assurance in practice
Outsourcing does not mean to give up control. On the contrary, a Good Partner, create more transparency than internal IT departments are often able to offer. Regular Reports, documented processes, and clear key figures are the Standard.
Documentation as a success factor
Any Installation, any configuration, any maintenance procedure is documented. It sounds boring, but it is worth Gold, later, when problems arise, or Changes are needed. Especially in the case of international projects, where different technicians to work in different locations, this documentation is essential.
The projects with Olam Foods International in Nyon or office openings for a variety of Malaysian consulates showed the importance of clean documentation. Months later, the configurations could be and, if necessary, adjusted reproduced without the originally involved a technician had to be on site. This procedure is well-established in Jawnet IT Services LTD as an important quality factor.
Service Level Agreements with teeth
Many Service Level Agreements are a toothless Tiger – worded nicely, but difficult to implement. Really effective SLAs include concrete, measurable indicators and realistic response times.
The following applies: Less is often more. Dear five key metrics consistently monitor than 50 parameters that nobody can keep track of. Critical values for the operation of the business are really important:
- Availability of critical systems during business hours
- Reaction times to various Problem categories
- Recovery time after failures
- Communication deadlines for scheduled maintenance
- Escalation paths in case of serious problems
Safety and Compliance Outsourcing
Especially in the case of sensitive data, many companies have concerns when Outsourcing. These Concerns are understandable, but often unfounded – if the Partner fails to comply with the necessary safety standards.
Industry-specific requirements
Different industries have different safety requirements. What is in a doctor’s practice, differs significantly from the requirements of a Bank. Experienced Outsourcing Partner, be aware of these differences and take them into account from the beginning.
The collaboration with financial service providers, such as the St. Galler Kantonalbank or to the Mizuho Finance Group requires high security standards. Encrypted Connections, strict access control and detailed Audit Trails are here, of course.
In the case of government, such as the Malaysian consulates, with different rules in turn. Diplomatic facilities have special safety requirements that go beyond normal company standards.
Continuous Security Monitoring
Security is not a one-time process, but a continuous process. Threats continue to evolve, and protective measures must be adapted accordingly.
Modern Monitoring systems to detect anomalies often faster than the human administrators. Automatic alerts in case of abnormal network activities, suspicious Login Attempts or system changes can help detect problems early.
Long-term partnership, instead of short-term projects
The best Outsourcing relationships develop over the years. Partners learn about the specific requirements and characteristics of your customers. Processes are optimized, the growth of trust and cooperation is more efficient.
Shaping growth together
Companies change. You expand, open new locations, introduce new technologies or change your business strategy. A good Outsourcing Partner to grow and support this development.
Braskem Europe cooperation in 2010 with the Frankfurt branch began. Later, the Vienna office came to be, and the Support runs until today. This continuity creates efficiency of the IT infrastructure is well-known, contact person and established processes recorded. Jawnet IT Services has a deep understanding of the specific requirements of the company developed.
Similar to the cooperation with various Regus locations was developed. What began with individual Business centers, grew into a nationwide partnership. The developed standard processes for the benefit of today, new locations, where Alexander Jawinski monitors the quality standards personally.
Technology Evolution shape
IT never stands still. Cloud Computing, artificial intelligence, and new security threats are changing the requirements. Outsourcing Partner does not need to track these developments, but also actively.
This means continuous training, investment in new technologies and the courage to go the unusual way. Who still works with the methods of yesterday, not tomorrow will be more competitive.
Performance measurement and continuous improvement
Good Outsourcing never ceases to improve. Regular Reviews, customer feedback and performance analysis to ensure that the quality is right, and continue to be developed.
It is not only about technical indicators, but also soft factors: How satisfied are the users? The communication works? Appointments will be adhered to? These aspects are often more important than pure Performance.
Successful IT Outsourcing is an investment in the future of the company. With the right Partner to companies IT can reduce costs, increase quality, and concentrate on your core business – without sacrificing control or security.
